Running a business can take a lot of your time. There are many things you need to do, people to talk to and oversee. Moreover, as a business owner, you would also want to scale. That could take even more time, and you might have to add extra hours to your schedule or else it could collapse.
In this episode, Dave Jenyns of SystemHUB—master at online businesses and scaling them through systems— lends us a hand to talk about systems and the role they play in our businesses. Dave has even done TED Talks on systems throughout the world. Buckle up, listen carefully until the very end, and take note of the following discussion points:
- How do you create systems to grow your business?
- How do systems help your clients?
- How do systems provide a better work environment for your staff?
- Mastering these systems can help us live a better life.
0:00 – Intro
2:39 – How and why did Dave start with systems?
5:34 – Defining systems and the benefits you could gain from having them in place.
10:25 – Decision fatigue and the problems it can cause; systems can help you make quality decisions.
11:46 – Setting systems in place elevates your business from a startup to something more established.
16:57 – Having systems is really about creating space to take advantage of opportunities.
22:03 – What are the first steps to building a system?
25:04 – Once you’ve identified the critical client flow, think of who in the team has the knowledge to do specific steps in this critical client flow.
26:54 – Don’t try and make these systems perfect right out of the gate.
28:23 – Optimization is the end step, but you have to do it over and over; the importance of a dashboard.
28:23 – Creating a system and making it easier with screen sharing; capture a good baseline, and involve the team in the process as early as possible.
39:12 – Document the system and have it in a location where your team can easily access it; delegate responsibility.
42:17 – Staff members view systems as helpful because it sets expectations and standards, thus allowing them to easily identify what they need to do and how to do it.
43:59 – Hiring and using systems
45:02 – Where and how did Dave learn all about systems?
50:32 – After learning, start to make the system your own, one that fits you.
53:38 – Wrap up, where to reach Dave, and closing remarks.
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David Jenyns is an author, entrepreneur, and public speaker. After 17 years of being in business, he systemised a way to run his own company without doing it personally. This process paved the way for him to focus on systems and build a business around it.